Refund & Return Policy

Effective 2026 · TryParfums

01 · Decants & Samples (Final Sale)

✱ Hygiene: Due to the cosmetic nature of fragrance, all sales on decants and samples are final.

✱ No Tampering: Once a fragrance is transferred from its original bottle and dispatched, it cannot be returned, exchanged, or refunded. For the safety of our clients, we never resell returned cosmetics.

✱ Try First: We encourage you to start with a smaller decant size to test a fragrance on your skin before committing to a larger volume.

02 · Full-Sized Retail Bottles

✱ 30-Day Window: We accept returns on full-sized retail bottles within 30 days of the delivery date.

✱ Condition Requirements: The bottle must be unopened, unused, and in its original sealed packaging. Opened fragrances cannot be returned, for hygiene and safety reasons, and because opened fragrances cannot be shipped back to us as returns.

✱ Return Shipping: Return shipping is paid by the customer. Original shipping costs are non-refundable unless the error was ours.

✱ Where We Accept Returns: Returns are accepted on orders shipped within the contiguous United States (the 48 adjoining states and Washington, D.C.). Orders to Alaska, Hawaii, and Puerto Rico are final sale.

03 · Damages & Carrier Issues

✱ 48-Hour Reporting: If your order arrives damaged, leaking, or broken, message us through our contact form within 48 hours of delivery.

✱ Required Evidence: Please provide clear photographs of the damaged item, the inner packaging, and the outer shipping box with the label visible. We will work with you on a replacement or refund.

04 · How to Start a Return

✱ Step 1: Message us through our contact form with your name, order number, and the item you want to return. Please wait for our reply before sending anything.

✱ Step 2: Ship the item back with tracking and pack it securely. Fragrance bottles are fragile.

✱ Step 3: We inspect the item when it arrives and notify you by email once your return is approved.

05 · Cancellations & Refunds

✱ Cancellations: We can cancel or change an order until it ships. Contact us as soon as possible with your order number. Once an order has shipped, it follows this return policy.

✱ Refund Timeline: Approved refunds go back to your original payment method. Please allow 5 to 10 business days for your bank or card company to post the funds.

"Whatever you do, work heartily, as for the Lord and not for men." · Colossians 3:23